Subscribe to our newsletter
Subscribe

0 item(s)

  • Free delivery above 100 Fr.
    Right of return

    Ph. 044 915 0253

Delivery and shipping costs

We deliver to Switzerland and the Principality of Liechtenstein. On request, we also deliver to individual EU countries, whereby separate shipping and payment conditions apply. Deliveries to individual EU countries are only possible for larger pieces of furniture, but not for small items or stock items. In this case, please contact us by e-mail.  

Parcel deliveries

Parcels are delivered unannounced by our partner DHL. As a rule, the goods in stock are delivered within 2-4 working days. For you ordered goods will be delivered as soon as it arrives with us. You will receive an e-mail or SMS with the link to DHL in advance. Please contact DHL if you want a different delivery date, want to change the delivery address or want the package delivered to a DHL Service Point near you (usually also open on weekends). 

Please note that we do not deliver to pickpost locations. For deliveries to border/mountain regions, car-free zones or hard-to-reach buildings, the actual costs will be charged additionally.

You are also welcome to collect your orders (small furniture and accessories) free of charge from our shop in Zurich Schiffbaustrasse 7. If in stock, the goods are usually ready on the next working day after receipt of payment. However, you will be informed as soon as the goods are ready for collection. Please note our opening hours. In case of collection by the customer, the goods must be collected within three weeks after receipt of this notification. 

Forwarding consignments

In the case of forwarding shipments, you will be contacted before the delivery for an appointment. For forwarding goods we offer the following delivery options:

Standard: 

Free delivery to curb/door from an order value of 100 CHF. In this case, you are responsible for transporting the goods from the place of unloading to the place of use.

Comfort: 

Delivery to the point of use excluding disposal of packaging material: CHF 79.

Comfort Plus:

Delivery to the point of use including disposal of the packaging material: CHF 109.

Premium:

Delivery to the point of use including disposal of the packaging material, including assembly / erection (1h incl., additional 120 CHF/hour): 199 CHF.

 

We can also take your old piece of furniture with us and dispose of it. This is only possible in conjunction with simultaneous delivery and to the same extent, i.e. return 1:1. The costs for this are CHF 49. 

Prerequisites for floor deliveries with elevator according to max. permitted weight of the elevator. Prerequisites for floor deliveries without elevator are sufficient staircase quality (rollable ground and sufficient load capacity) and clearance gauge. If delivery to the place of use is not possible, we reserve the right to cancel the delivery. In this case, the costs of the delivery will nevertheless be charged. 

Delivery time

You will normally receive your order in one delivery until all items are available. However, delivery can also be in partial shipments if the items are packed separately and need to be shipped separately. In this case we will bear the additional costs. In all other cases, a partial delivery will be charged to you.

You are obliged to accept the shipment. If a shipment turns out to be undeliverable and the carrier returns the goods to us, we reserve the right to demand reimbursement of the shipping costs incurred for the first shipment and any storage costs incurred.

The delivery times for available items in stock are approx. 2-4 working days after receipt of payment. The goods in stock are marked with these delivery times. Articles, which must be ordered, are usually delivered within 2-10 weeks. The indicated delivery times are for orientation only and are non-binding. Please note that before and over the holidays (especially Christmas and New Year holidays or summer holidays) there may be extended delivery times. In no case do delivery delays justify claims for damages or a right to withdraw from the contract.   

Mounting Lamps

For a mounting of lamps please contact us via e-mail. In the Zurich area we can recommend an electrician with a recommended price. In this case we establish the contact, the handling and accounting takes place directly between the electrician and customer.