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Terms and conditions

Terms and conditions of HELSINKI DESIGN - Nordic Lifestyle GmbH.

Your suppliers and contractors

Your sole contractor is Nordic Lifestyle GmbH, based in Zurich. By placing your order, you accept all of the general terms and conditions which apply exclusively. Any other terms and conditions are not accepted by Nordic Lifestyle GmbH. In case of doubt, only the German version is legally binding.

Offers and prices

All offers are subject to change. The final prices excluding shipping costs are automatically calculated and displayed for orders within Switzerland and the Principality of Liechtenstein and are in Swiss francs including the current level of Swiss VAT. Nordic Lifestyle GmbH reserves the right to change prices at any time. Errors reserved. The prices are subject to typing and programming errors. Offers and prices are subject to change as well as subject to prior sale.

We guarantee the authenticity and quality of every product. We also strive to offer you fair prices. If, however, you find products from other shops that are offered at a lower price at the time of purchase/order for the same service, please let us know and we will be happy to re-check our offer.

For orders from abroad (not Switzerland and the Principality of Liechtenstein), the amount of VAT depends on the country. The customer is required to take care of and pay all applicable import fees, import duties and taxes. 


You can pay by cash in advance, invoice, PostFinance E-Finance , MasterCard , MasterCard SecureCode, Visa, pay Verified by Visa or Paypal.

Advance payment via Online banking 

After completing your order you will receive an email with an order confirmation and account details of the Nordic Lifestyle GmbH. The invoiceamount is due immediately upon receipt of the order confirmation. If we have noreceived payment within 7 days the order will be cancelled automatically. As soon as you have paid the bill and payment is credited to our account, the goods will be ordered and shipped from our warehouse.

Payment by invoice (PowerPay)

With the PowerPay - monthly invoice you can pay your online purchases up to 3000 CHF easy via invoice with an installment facility. MF Group Billing AG / PowerPay offers you as an external payment service provider the payment method payment by invoice. On the conclusion of the contract PowerPay takes the collection of claims concerning the invoice and the corresponding payment options. With the purchase by invoice you accept in addition to our terms and conditions also the terms and conditions of PowerPay. (
You will receive the monthly invoice in the following month by post. When paying by installments at least 10% of the open invoice is payable per month. So you can conveniently select in how many installments you want to pay the invoice. 
Please note that an administration fee of 2.90 CHF will be charged for purchases under 150 CHF.
Within this contract MF Group Billing AG / PowerPay will grant you a consumer credit under the Article 12 KKG provided you pay by installments and there is no reason for exclusion under the Art. 7 Abs. 1 KKG.
We may charge penalty charges for late payments for invoices you receive directly from us (not from PowerPay).

Post Finance E-Finance

You can charge your postal account directly with the payable amount. In order to pay you need the E-Finance security components. After you have selected your items and placed them in your virtual shopping cart, complete the payment screen of PostFinance and wait for the confirmation. The invoice amount will be debited free of charge from your postal account. For more information about PostFinance please visit:

Payment with credit card

Payment by credit card takes place via an SSL 128 bit encryption. Your order will be forwarded to the PostFinance interface. There you enter your credit card details so that a connection is made to the card issuer. Our online store uses the 3D Secure procedures ("MasterCard SecureCode" for MasterCard and "Verified by Visa" for VISA, hereafter referred to as 3D Secure) for credit card payments. The security of online payments is increased by adding a 3D Secure PIN and thus you are additionally protected from credit card fraud.

If you have not registered your credit card for the 3D Secure procedures, you can easily do so in just a few steps. Registration is possible via the card-issuing bank’s website during checkout. 

How does payment with 3-D Secure work?

In any commercial online shop which offers the 3-D Secure service, a window opens during checkout in which you must enter your predefined 3-D Secure Password. One of your chosen security questions ensures that the password check is actually carried out by the card-issuing bank.

How can I register for 3-D Secure ?

Simply follow the links on the right hand side to register for 3-D Secure.  Please note that an authentication is necessary for a new login. Keep your most recent invoice at hand.

For more information on the use and registration of SecureCode or Verified by Visa, please contact your bank directly.

Possible applications 

Many online shops use 3-D Secure. You can recognize if they use 3-D Secure by the display of the two logos "Verified by Visa " and "MasterCard SecureCode". If not displayed, the payment process is carried out as before.

Payment with PayPal

With the PayPal online payment service, you pay simply and securely and there are no further costs for you. Your bank or credit card details are stored only on PayPal and you pay with only two clicks which automatically link back to your previously given data.

Redeem a voucher

If you want to redeem a voucher you must enter the voucher code at the checkout. As soon as you placan article intthe shopping cart, the field discount code appears. You have to enter or copy the voucher code in this field. The price is automatically deducted from the total price. Please note that vouchers cannot be cumulated with other promotions and only one voucher can be redeemed per purchase online. However, you can redeem several vouchers for one purchase in our shop in Zurich.

Shipping and Delivery costs

We deliver to Switzerland and the Principality of Liechtenstein. On request, we also deliver to individual EU countries, whereby separate shipping and payment conditions apply. Deliveries to individual EU countries are only possible for larger pieces of furniture, but not for small items or stock items. In this case, please contact us by e-mail.  

Parcel deliveries

Parcels are delivered unannounced by our partner DHL. As a rule, the goods in stock are delivered within 2-4 working days. For you ordered goods will be delivered as soon as we receive them. You will receive an e-mail or SMS with the link to DHL in advance. Please contact DHL if you want a different delivery date, want to change the delivery address or want the package delivered to a DHL Service Point near you (usually also open on weekends). 

Please note that we do not deliver to pickpost locations. 

You are also welcome to collect your orders (small furniture and accessories) free of charge from our shop in Zurich Schiffbaustrasse 7. Large items can be collected from our warehouse in Zurich by appointment. If in stock, the goods are usually ready on the next working day after receipt of payment. However, you will be informed as soon as the goods are ready for collection. Please note our opening hours. In case of collection by the customer, the goods must be collected within three weeks after receipt of this notification. 

Forwarding consignments

In the case of forwarding shipments, you will be contacted before the delivery for an appointment. For forwarding goods we offer the following delivery options. If you want the Comfort and Premium delivery options, please contact us by e-mail. You will then receive a separate invoice from us. Different conditions apply to projects.


Free delivery to curb from an order value of 100 CHF. Delivery takes place during the day between 8 am and 5 pm. A time window can be agreed for additional costs. Shipping notification via phone (if number available) approx. 1/2 to 1 hour before delivery. In this case, you are responsible for transporting the goods from the place of unloading to the place of use.


Delivery with 2 persons to the point of use exclusive disposal of packaging material: CHF 119. Shipping notification via phone in advance with a 2-hour time window on a pre-arranged day.

Comfort Plus:

Delivery to the point of use with 2 persons including disposal of the packaging material: CHF 149. Shipping notification via phone in advance with a 2-hour time window on a pre-arranged day.


Delivery with 2 persons to the point of use including disposal of the packaging material, including assembly / construction (1/2 h including, per additional 1/2 hour 60 CHF): 239 CHF. Shipping notification via phone in advance with a 2-hour time window on a pre-arranged day.

Prerequisites for floor deliveries with elevator according to max. permitted weight of the elevator. Prerequisites for floor deliveries without elevator are sufficient staircase quality (rollable ground and sufficient load capacity) and clearance gauge. If delivery to the place of use is not possible, we reserve the right to cancel the delivery. The costs of delivery will still be charged in this case. To avoid this, please inform us about the circumstances before delivery.  

If the shipment is undeliverable (because the customer is not present or for a similar reason) the goods will be returned to us. In this case the delivery costs will still be charged.

For deliveries to border/mountain regions, car-free zones or hard-to-reach buildings, the actual costs will be charged additionally.

Delivery on a specific fixed date within a time window is possible for an additional fee. Please contact us if interested.

We can also take your old piece of furniture with us and dispose of it. This is only possible in conjunction with simultaneous delivery and to the same extent, i.e. return 1:1. The costs for this are CHF 80. Please note that the goods must be disassembled and ready for pickup. If additional disassembly is required, the cost will be invoiced according to the direct charge.

Delivery time

You will normally receive your order in one delivery until all items are available. However, delivery can also be in partial shipments if the items are packed separately and need to be shipped separately. In this case we will bear the additional costs. In all other cases, a partial delivery will be charged to you.

You are obliged to accept the shipment. If a shipment turns out to be undeliverable and the carrier returns the goods to us, we reserve the right to demand reimbursement of the shipping costs incurred for the first shipment and any storage costs incurred.

The delivery times for available items in stock are approx. 2-4 working days after receipt of payment. The goods in stock are marked with these delivery times. Articles, which must be ordered, are usually delivered within 2-10 weeks. The indicated delivery times are for orientation only and are non-binding. Please note that before and over the holidays (especially Christmas and New Year holidays or summer holidays) there may be extended delivery times. In no case do delivery delays justify claims for damages or a right to withdraw from the contract.   

Mounting Lamps

For a mounting of lamps please contact us via e-mail. In the Zurich area we can recommend an electrician with a recommended price. In this case we establish the contact, the handling and accounting takes place directly between the electrician and customer.

Retention of title 

The delivered goods belong to Nordic Lifestyle GmbH until full payment is received. There is no right of appeal.


Any claims and/or complaints concerning our products must be reported to us immediately upon receipt of the goods and may only be raised as long as such commodities are still contained in the original packaging in order to enable us to fully verify the justification of the claim/complaint.

In the event of transport damage (obvious damage to the packaging), please inform the transport company immediately in writing (on the acceptance protocol) and contact us via e-mail including photos, so that we can protect any rights against the transport company.
Damaged goods must be reported to the manufacturer. We can take over the complaint to the manufacturer or give you the appropriate contact. Please contact us in this case.

If you are not satisfied with the goods ordered, you can return the goods within 14 days of receipt undamaged and unused in original packaging. The package or seal/label must not be sliced or broken. Please inform us in writing via email. Used or damaged goods as well as reduced goods are excluded from change and return. The right to cancel is excluded for goods that are made-to-order, personalized or made according to individual customer demands (i.e. sofas and other upholstery furniture)  as well as articles in quantities (more than one). Orders from business customers are also excluded from return and exchange.

The return costs of parcels and goods delivered by freight are at the expense and risk of the customer. Please use suitable packaging providing adequate protection against potential transport damage according to the relevant guidelines and rules of the respectively transport company. Please return parcels to Nordic Lifestyle GmbH/Helsinki Design. For returns of oversized and heavy goods please contact us in advance via email or phone. If necessary, we can organize a pick-up against a fee. In case of cancellation of orders we refund the original invoice amount paid less all occurring costs from payment charges by credit cards, Paypal, PostFinance or invoices. We will not refund the forwarding expenses. We reserve the right to deduct possible compensation for losses or damage. Nordic Lifestyle GmbH is entitled to withdraw from the contract in cases where the goods to be delivered are no longer available by our partner. In this case we will refund the sum paid for the goods.


Your claims are limited to the manufacturer’s scope of warranty. The scope of your warranty and warranty claims with respect to the goods delivered by us is solely according to the manufacturer’s specific product documentation. Nordic Lifestyle GmbH releases all warranty claims against the manufacturer and passes them on in full to you. Should a delivery be incomplete, we will deliver the missing items as quickly as possible. 


Nordic Lifestyle GmbH is entitled to modify its terms and conditions by giving notice to the purchaser or publishing this on Helsinki Design’s homepage at any time.

Legal disclaimer

Should one or several provisions of thesGeneral Terms and Conditions become ineffective, the remaining provisions shall remain unprejudiced. The invalid clause shall be replaced by law.

Data protection

The protection of your personal information is important to us. Your data will be protected in accordance with legal regulations. Please take note of the following points. 

Use of information: You can always visit our websites without having to provide information about yourself. Personal data is only collected if you provide this information voluntarily, such as in the form of a request or registration. This data will not be used without your expressed consent only for contract management and the processing of your requests. Only non-personal data such as your IP address, the last page visited, the browser used, date, time etc. are evaluated anonymously to improve our online services (Google Analytics). 

Forwarding of information: Your personal data information will not be sold or shared with third parties. We use this information only to respond to your inquiries, to process contracts - especially the transfer of order data to suppliers when necessary and for technical administration.

Web Analytics (Google Analytics): This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "Cookies", text files that are stored on your computer, to help analyze how users use the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to a Google server in the US and stored there. Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other website activity and Internet usage. Google may also transfer this information to third parties unless required by law or when such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, we point out that you may not be able to use all features of this website in this case. By using this site, you agree to the processing of data about you by Google in the manner described above and for the purposes set out above. 

Place of jurisdiction

All obligations are covered exclusively by Swiss law. The place of performance and court of jurisdiction is Zurich.

Copyright, image rights and trademarks

All content (design, text, images, graphics, structure, etc.) on this website is protected by copyright. The reproduction, modification, distribution or any kind of use requires the written permission of the author.

Liability for content and links

As the site operator we are responsible for our own content according to general laws. The content of the pages were created with great care, however some information may have changed in the meantime. For the accuracy, comprehensiveness or validity of the content we accept no liability. The pages contain links to external websites over which we have no control. Therefore, we cannot assume any liability for that page. The provider is responsible for the content of any linked sites.